Shipping & Returns

SHIPPING

DOMESTIC

Free shipping on all orders within the State of California.

Free Domestic Shipping on Orders over $150.

 * Please note however this does not include Hawaii, Alaska and Puerto Rico. Please calculate your respective costs in the checkout cart.

We ship our orders Monday-Friday out of Venice CA. To Ensure your order goes out the same day, please place the order with us by 2:00pm Pacific Time.  Standard domestic orders are shipped via USPS and should arrive within 3-7 business days. 

INTERNATIONAL

Free shipping on orders over $200. Please note we are not accountable for any import duties or taxes. Please check with your local import customs office to determine estimated rates. 

RETURNS

Att: General Admission Returns

For all returns please feel free to contact us at: info@generaladmission.us

*All items must have an approved Return Merchandise Authorization (RMA) before being shipped. Orders sent back without an RMA will not receive a refund or store credit.

NOTE: Some limited release sneakers or clothing are considered final sale (not eligible for refund/return/exchange/store credit). Please read the product description carefully. 

NOTE: General Admission does not refund shipping costs on returns. Any item that has been marked down by any discount/promo is considered Final Sale and is NOT eligible for an exchange, refund or store credit. 

Returns are permitted on accessories, clothing and home goods. 

Footwear, Socks, publications, and apothecary items (fragrances, candles, incense, grooming products and garment care products) are Final Sale and may not be returned. 

Discount codes providing savings of 20% or more are considered final sale unless it is explicitly mentioned otherwise.

All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery. Please contact info@generaladmission.us or call us at +1-310-399-1051 to request authorization for a return.

An RMA must be requested within 7 days of package delivery and items must be posted to Notre within 10 days of the RMA being granted.

Any packages General Admission receives that are marked "Return to Sender" or "Refused" will not be eligible for a refund - customers may have the order shipped to them one additional time or receive store credit.

General Admission will only grant a refund if the following conditions are met:

•Any item that has is marked down by any discount/promo is considered final sale and is not eligible for an exchange or refund.

• All items must be unused and unworn.

• Clothing must be clean and unwashed with all tags attached - once clothing has been worn and/or washed it cannot be returned or exchanged.

• Items must be returned to General Admission with in 14 days prior to original date of purchase for a full refund - this does exclude shipping costs. 

 

INTERNATIONAL RETURNS

International customers are responsible for their own shipping. Please note that duties and VAT charged on international orders are non-refundable.

EXCHANGES

We cannot hold stock for exchanges - in order to exchange your item please submit a new order online. The original order will be refunded on receipt of the return.

Size exchanges must be requested within 7 days of delivery.

DEFECTIVE MERCHANDISE/INCORRECT ORDER

General Admission will issue a return label if an item is faulty or an error was made by General Admission. General Admission will not be held responsible for any return packages lost in the post, therefore please keep your postage receipt as proof of postage and value the items at the price in which you paid for the product/s.

If you have received a defective item, please contact General Admission with your order number and issue. Once the issue is verified, General Admission will provide a return label. Do not mail an item back without authorization from General Admission.

All rights to determine a product defective are retained by General Admission

Defects or incorrect orders must be reported to General Admission within 7 days of delivery.